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Help - Frequently Asked Questions

Where are you located? Contact Us

How do I send/upload my files? Learn how

What forms of payment are accepted?
Visa, Mastercard, American Express, and Discover credit cards are accepted.
No checks, cashiers checks, or money orders are accepted at this time.

What are my shipping options and costs?
We currently offer UPS Ground shipping on all orders shipped within the continental 48 states. Rush delivery is available upon request - please contact us. Shipping to Canada is available for an extra fee. International shipping is also available.

What files we prefer
File types vary depending on the job type; please contact us (801) 785-8461

What is your refund policy?
If there is a mistake in the printing process your products will be re-printed at no additional charge. If the prints have already been shipped, we will issue you a pickup slip allowing you to return them at no cost. We cannot be held responsible in the event of human errors such as spelling, misalignments, or inaccurate information printed on your products. We ask that you double check your designs for these common errors before ordering.

What is your credit policy?
For new customers we require half down and the balance COD. On repeat business with a credit application and a personal guarantor we offer net 10 day terms.

When can I expect my proof to arrive?
Typical turn around time is 3 business days from upload of file.

When can I expect my prints to arrive?
Typical turn around time is 3 business days from proof approval.

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